Privacy Policy & Data Security
1. Our Core Commitment to Privacy
We believe eldercare technology must be grounded in dignity and absolute trust.
We do not sell, rent, monetize, or trade your family's personal information or call notes to advertisers, data brokers, or third parties.
2. Information We Collect
- Account Information: Name, email address, billing details, and emergency contact phone numbers of the subscribing family member.
- Recipient Information: First name, telephone number, time zone, and scheduled call preferences of the person receiving check-in calls.
- Conversational Data: Audio streams and text transcripts of calls conducted with Jordan, strictly used to generate the family micro-brief, maintain short-term memory across calls (e.g., pillbox tracking), and continuously improve natural language comprehension.
3. How We Use and Protect Data
- End-to-End Encryption: All call transcripts, voice records, and personal notes are encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
- Access Control: Only authenticated members of your designated Care Circle (managed via my.heyjordan.app) can view call summaries, mood trends, and household notes.
- AI Safety & Boundary Protection: Conversations are processed in secure, isolated virtual cloud environments. Audio data is never utilized to train open, public foundation models.
4. Data Retention and Deletion Rights
You retain full ownership of your data. At any time, you may request a complete export of your family's call history or submit a permanent deletion request by contacting [email protected] or managing settings within my.heyjordan.app.
5. Compliance with Telecommunications Standards
Our telephone messaging and call protocols comply strictly with FCC regulations, CTIA messaging principles, and carrier 10DLC registration standards.