Contact & Support
We answer email personally — normally within one business day.
Families & Support
Questions about the service, your account, billing, or your parent's daily routine: [email protected]
Partners & Healthcare Organizations
AARP, veterans organizations, senior living communities, and healthcare payers: upcoming partner programs and community discounts: [email protected]
Privacy & Data Requests
Complete data exports or permanent deletion requests: [email protected] — or manage settings in your dashboard at my.heyjordan.app.
When it's urgent
HeyJordan is not an emergency service. In a medical emergency, dial 911 immediately. If your parent is enrolled and you believe something is wrong right now, read how our alert cascade works →