FREQUENTLY ASKED QUESTIONS
Quick answers, in plain words.
Does my parent need a smartphone, smart speaker, or internet connection?
No. Jordan calls any standard landline or basic flip phone. If they can answer an incoming telephone call, they can use HeyJordan. All setup and monitoring is handled by you online at my.heyjordan.app.
What happens if my parent does not answer the phone?
Jordan waits 10 minutes and attempts a second call. If there is still no answer after three attempts, Jordan sends an immediate alert to your family Care Circle so someone can verify they are alright.
How does Jordan know which pills to verify?
During your simple setup on my.heyjordan.app, you specify their pillbox schedule (such as "Box 1 to 31" or "Morning tray"). Jordan prompts them to open that exact compartment while together on the line.
Can multiple family members receive the morning updates?
Yes. You can add as many family members or caregivers to the notification list as you need. Everyone receives the same concise morning summary.
Can I pause or adjust call times when family visits?
Yes. You can pause calls, adjust schedules, or update notes instantly from your smartphone dashboard at my.heyjordan.app.
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